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Terms & Conditions

These Terms govern your relationship with the operator of cleo-patra.com ("cleopatracasino"). By using this site, you confirm that you have read, understood, and accepted these Terms. Effective date: 1 January 2025.

Definitions

OBSERVE: Clear understanding of terminology is essential for legal clarity.

  • Operator: The entity managing cleo-patra.com, legally registered as Cleopatracasino N.V., Scharlooweg 39, Willemstad, Curaçao, company registration number 152125, licensed by Curaçao Gaming Control Board (License OGL/2023/174/0082, valid until 2025).
  • User: Any individual accessing or using cleo-patra.com for any purpose.
  • Player: Any User who creates an account to participate in gaming activities on cleo-patra.com.
  • Bet: A monetary stake placed by a Player on an event, game, or outcome offered by the Operator.
  • Wager: The act of betting, including requirements for bonus turnover.
  • Bonus: Promotional incentive (e.g., free spins, credits) offered by the Operator, subject to wagering and eligibility requirements.
  • Account: The User's registered profile enabling participation in games and management of payments.
  • KYC: Know Your Customer procedures, requiring verification of identity and residence as per AML/CTF law.

EXPAND: Terms cover regulatory necessity for anti-fraud, AML/CTF compliance, and clear role allocation.

REFLECT: These definitions underpin all subsequent legal obligations and user rights.

Account Registration

OBSERVE: AU gambling laws require strict controls on player age, identity, and data security.

  1. Eligibility: Only individuals aged 18 years or older, legally permitted by AU law, may create an account at cleo-patra.com. By registering, you confirm you are not prohibited from participating in online gambling under AU or Curaçao law.
  2. Registration Process:
    • Submission of accurate personal details, including full name, date of birth, address, email address, and contact details.
    • Email verification is mandatory prior to depositing or playing. The Operator may require additional KYC documentation (e.g., passport, driver's license, proof of address).
    • Users must regularly update their profile to ensure all data remains current and accurate.
  3. User Obligations:
    • Users are solely responsible for maintaining the confidentiality and security of their account credentials and personal data.
    • It is prohibited to share account access with third parties or create multiple accounts.
    • All activity under a registered account is deemed to be authorized by the User registered to that account.

LEGAL PROTECTION: The Operator reserves the right to request verification documents at any time and to suspend accounts pending satisfactory completion of KYC checks in accordance with AML/CTF laws applicable in AU and Curaçao.

Regional Compliance Note: These provisions are strictly enforced to align with AU legal requirements and to mitigate risks of underage or fraudulent activity.

Betting & Gameplay Rules

OBSERVE: Fair and transparent gameplay, with defined standards for bet placement and user behavior.

  1. Placing Bets:
    • Players may place bets only after registration and account verification.
    • Minimum and maximum bet amounts are specified in the game interface; exceeding these limits will invalidate the wager.
    • Players are responsible for reviewing and confirming the details of their bet prior to submission; once accepted, bets cannot be modified or cancelled unless otherwise specified by the Operator in case of technical error.
  2. Live Casino and Chat Conduct:
    • Players must conduct themselves respectfully in live casino settings and chat rooms. Insults, offensive language, spamming, harassment, and attempted fraud are strictly prohibited.
    • The Operator reserves the right to suspend access or ban users for breach of conduct, with or without prior notice.
  3. Fairness and System Malfunctions:
    • All games use certified RNG systems and are periodically tested for fairness by independent authorities recognized by the Curaçao Gaming Control Board.
    • Bets placed during apparent technical failures, or affected by network interruptions, may be voided at the Operator's discretion; affected wagers shall be refunded or replayed as appropriate.

EXPAND: Prohibition on the use of bots, automated systems, or prohibited software applies. Collusion or conspiracy with other players is strictly forbidden.

REFLECT: Strict adherence ensures the integrity of the platform and compliance with AU standards for online wagering.

Bonus Terms

OBSERVE: Bonuses form part of a promotional offering, subject to strict terms and conditions under AU regulations.

  1. Bonus Activation:
    • Bonuses are credited to player accounts as outlined in promotional material and are subject to eligibility requirements including successful registration, and may require opt-in or bonus codes.
    • Each bonus has a defined activation timeframe, after which the bonus may expire if unused.
  2. Wagering Requirements:
    • All bonuses are subject to specified wagering requirements, which must be fulfilled before withdrawing any associated winnings. The required wager multiplier and time limits (up to 2025) are detailed individually for each promotion.
    • Not all games contribute equally to wagering requirements. A list of excluded or reduced contribution games is included in bonus-specific terms on cleo-patra.com.
  3. Bonus Abuse & Prohibited Actions:
    • Players may not register multiple accounts or collude with others to claim bonuses.
    • Suspicion of bonus abuse, including but not limited to risk-free betting or contrived wagering patterns, may result in forfeiture of bonus funds and all winnings.
    • Bonuses may not be combined with other promotions unless expressly stated.

LEGAL OBLIGATION: The Operator reserves the right to amend, suspend, or revoke bonuses at any time where abuse or non-compliance is detected. AU regulators may also impose regulations or limits on specific promotional activity throughout 2025.

EXPAND: Bonus terms comply with AU Consumer Law by ensuring transparency, fairness, and clear disclosure.

REGIONAL COMPLIANCE: All offers to AU residents are provided in full accordance with local promotional gaming laws and industry codes.

Payments & Withdrawals

OBSERVE: Secure, legal, and transparent payment procedures are mandated for online gambling in AU and by Curaçao regulations.

  1. Deposit Methods:
    • cleopatracasino, operating under cleo-patra.com, accepts major credit and debit cards, e-wallets, and approved cryptocurrencies as listed in the cashier section. The Operator may adjust available methods at its discretion in response to regulatory changes in 2025.
    • Minimum and maximum deposit amounts, as well as any associated processing fees, are displayed prior to transaction completion.
  2. Withdrawal Methods:
    • Withdrawals must be made using the same payment method as the most recent deposit, where possible. The Operator may require additional identity verification (KYC) before processing withdrawals.
    • Standard processing time is up to 3 business days, subject to potential delays if additional AML/CTF checks are required.
    • Withdrawal limits (daily, weekly, monthly) are specified in the cashier; the Operator reserves discretion to adjust limits to comply with AU law or upon request by authorities.
  3. Refund and Reversal Policy:
    • Refunds for bets and bonuses are only granted in cases of technical malfunction or where required by law. Cancelled bets due to system error will be returned to the Player's account balance.
    • Players who self-exclude or whose accounts are closed may withdraw any remaining balances subject to KYC, provided no fraudulent activity is detected.

LEGAL OBLIGATION: All financial operations comply with AML/CTF requirements under AU and Curaçao regulations. Suspicious transactions or failure to provide KYC documentation may result in suspension or confiscation of funds.

EXPAND: Full safeguards are in place for user funds security, transparency in fees, and mandatory reporting of irregularities.

REFLECT: User rights and financial protections are prioritised, with robust procedures for disputes and regulatory escalation.

Limitation of Liability

OBSERVE: Operator responsibilities must be clear; exclusions and maximum liability caps must be enforceable under AU contract law.

  1. Operator Obligations:
    • cleopatracasino, via cleo-patra.com, provides access to licensed, fair, and secure gaming services in compliance with Curaçao license OGL/2023/174/0082 and AU legal standards.
    • All results are generated by certified RNG systems and audited to ensure integrity and accuracy.
  2. Exclusions of Liability:
    • To the fullest extent permitted by AU law, the Operator is not liable for losses arising from technical failures, network interruptions, force majeure, or third-party misuse of the site.
    • The Operator provides no warranty that the platform will be uninterrupted, error-free, or free from viruses.
    • No liability for indirect, punitive, or consequential damages regardless of foreseeability.
  3. Maximum Compensation:
    • The Operator's maximum total liability to any User, for any cause whatsoever, shall not exceed the lesser of the value of the bet placed or AUD $1,000, except as required by law.

LEGAL PROTECTIVE CLAUSE: Nothing in this section alters statutory consumer protections available under AU law.

REFLECT: Users retain recourse to statutory rights under Australian Consumer Law for non-excludable conditions.

Intellectual Property Rights

OBSERVE: Protection of all proprietary rights in platform content, software, and branding.

  • All intellectual property rights, including but not limited to trademarks, logos, game software, content, images, and site design, are owned or licensed by cleopatracasino for use exclusively on cleo-patra.com.
  • Reproduction, copying, modifying, distributing, or creating derivative works from any platform content without express prior written consent from the Operator is strictly prohibited.
  • Use of any automated tools or bots to access or harvest site data is expressly forbidden.

EXPAND: Unauthorized use may result in civil or criminal liability and termination of account access.

REFLECT: These rules are in line with AU Copyright Act and international intellectual property conventions.

Privacy & Data Protection

OBSERVE: Personal data must be collected, stored, and processed in a lawful and secure manner.

  • All processing of User data on cleo-patra.com is governed by the Operator's Privacy Policy.
  • Personal data may be shared with regulatory authorities or third parties acting on behalf of the Operator exclusively for compliance with AU and Curaçao law and for the purposes of fraud prevention, AML/CTF checks, and account verification.
  • Users have the right to access, correct, or delete their personal data in accordance with the Privacy Policy and applicable AU data protection regulations.

REFLECT: Users are encouraged to review the full Privacy Policy to understand their rights and obligations.

Changes to Terms

OBSERVE: Users must be kept informed of modifications; procedures for objection must be in place.

  1. Procedure for Updates:
    • The Operator reserves the right to modify these Terms at any time. Changes will be communicated via email to registered Users and/or site banners at least 7 days prior to becoming effective.
  2. User Rights:
    • Continued use of cleo-patra.com following changes signifies acceptance of the revised Terms.
    • Should you disagree with material changes, you may discontinue using the service and request account closure and the withdrawal of any available funds (subject to standard procedures).

REFLECT: This procedure ensures transparency and upholds consumer rights under AU law.

Termination & Suspension

OBSERVE: The Operator must maintain the authority to act against accounts in breach or requiring regulatory intervention.

  1. Grounds for Blocking/Closure:
    • cleopatracasino may suspend, restrict, or terminate accounts in cases of suspected breach of these Terms, bonus abuse, provision of false information, identification of fraud, money laundering, or under regulatory request.
    • Self-exclusion may be requested at any time, in accordance with responsible gambling standards.
  2. Procedure:
    • The Operator will notify Users of account suspension, pending investigation or at time of closure. Where feasible, reasons for the action will be disclosed.
    • Remaining account balances, less any deductions for fraudulent or prohibited activity, will be refunded to the User following satisfactory due diligence.
    • Disputes regarding termination may be escalated via the procedure in the Governing Law & Jurisdiction section.

LEGAL PROTECTION: The Operator complies with all applicable AU dispute resolution and financial protection regulations, ensuring Users have access to appropriate remedies.

Governing Law & Jurisdiction

OBSERVE: Legal certainty regarding governing law, venue for dispute resolution, and recourse procedures.

  1. Applicable Law:
    • These Terms, and all legal relations between Users and the Operator, are governed by the laws of Curaçao, subject to non-excludable Australian consumer protections for Users resident in Australia.
  2. Dispute Resolution:
    • Any dispute or claim arising from use of cleo-patra.com shall first be subject to internal complaint procedures; Users are encouraged to contact [email protected] in writing to initiate resolution.
    • If internal resolution fails, disputes may be referred to independent arbitration or the courts of Curaçao as primary jurisdiction, without prejudice to AU Users' statutory rights to escalate complaints to relevant AU consumer protection or licensing bodies.

LEGAL NOTE: Nothing in these Terms limits your rights under the Australian Consumer Law or relevant gambling codes of practice.

Contact Information

OBSERVE: Registered contact and support details for legal correspondence and user assistance.

  • Customer Support: Email: [email protected] (for all service, technical or bonus queries; response guaranteed within 72 hours).
  • Legal Correspondence Mailing Address: Scharlooweg 39, Willemstad, Curaçao.
  • Official Website: cleo-patra.com
  • Company Registration Number: 152125
  • Gambling License: OGL/2023/174/0082, issued by Curaçao Gaming Control Board (GCB), valid through 2025.

REFLECT: All contact data is provided in accordance with AU and international disclosure standards for gambling operators.