Contact Us

OBSERVE: cleopatracasino operates strictly via its official domain cleo-patra.com. As a licensed E-gaming operator (Curaçao Gaming Control Board, License No. OGL/2023/174/0082, valid until 2025) with headquarters at Scharlooweg 39, Willemstad, Curaçao, cleopatracasino is committed to transparent, secure, and legally compliant communication with all users. This contact section is designed to satisfy both AU regulatory standards and international best practices, incorporating all legal and operational data made available.

EXPAND: In compliance with Australian regulatory obligations (including the Interactive Gambling Act 2001 (Cth), ACCC guidelines, and applicable privacy and consumer protection laws), cleopatracasino ensures all users have clear and accessible channels for queries, complaints, support, and regulatory escalation. This guarantees legitimacy and user protection regardless of geographic location. All digital contact mechanisms operate under encrypted protocols as per industry standards.

REFLECT: Below you will find: clearly presented contact methods, usage terms, regulatory context, data handling assurances, and jurisdiction-specific disclaimers. For the most current and legally valid interaction, always use the provided contact channels and ensure correspondence refers to cleopatracasino exclusively through cleo-patra.com.

Contact Methods and Response Commitments

• Support Email: For customer service issues, regulatory notices, and general inquiries, users should direct communications to [email protected]. This address is monitored 24/7, and all emails will receive a response within one business day, in compliance with fair trading consumer standards applicable in AU.
• Contact Form: (Accessible below) Requires your valid email and a clear description of your request. This process ensures a documented and auditable trail of correspondence, supporting dispute resolution and regulatory investigation as per AU practices.
• Live Chat & Call Services: Live chat and direct call channels are available on cleo-patra.com for immediate assistance, managed by trained representatives to guarantee prompt handling of matters of urgency or sensitive nature. The availability is maintained 24/7 (including public holidays) to meet AU standards for continuous consumer support in gambling services.

Procedures and Legal Protections (AU Adaptation)

1. User Identification: All submissions (via email, form, live chat, or phone) require user identification-typically a name and valid contact detail. This is necessary for privacy compliance (Privacy Act 1988 (Cth)), fraud prevention, and subsequent regulatory verification if required.
2. Response Timeframes: cleopatracasino commits to responding to all inquiries within one business day. For complaints or formal regulatory matters, users will receive an acknowledgment within 24 hours and a full response within 72 hours, unless further investigation is warranted. Unresolved matters may be escalated as per statutory requirements.
3. Escalation & Dispute Resolution: If an issue cannot be resolved through initial contact, users have the right to escalate their matter in accordance with both cleopatracasino's internal policies and relevant AU governing laws. Users may request written confirmation of complaint receipt, investigation progress, and final decision rationale. Where applicable, unresolved complaints may be directed to an external dispute resolution body or relevant regulatory authority.
4. Confidentiality & Data Handling: All communications are governed by strict confidentiality provisions and processed according to GDPR-equivalent principles and AU privacy legislation. User data will not be shared with unauthorized third parties and will be retained only for as long as legally and operationally necessary.

Corporate Information & Regulatory Reference

• Legal Entity: CleopatraCasino N.V., registered under Curaçao law, Registration Number 152125.
• Official Address: Scharlooweg 39, Willemstad, Curaçao.
• E-gaming License: OGL/2023/174/0082 issued by Curaçao Gaming Control Board (valid through 2025).
• Jurisdictional Notice - AU: All services and customer contact mechanisms are adapted for AU market requirements per the Interactive Gambling Act 2001 (Cth), including all mandatory disclaimers, self-exclusion, and responsible gambling advisories.

Regional Compliance Note (AU): By contacting cleopatracasino via cleo-patra.com, users acknowledge compliance with all AU gambling regulations. If you are located in a state or territory where online gambling is restricted or prohibited, you must refrain from using gambling services. cleopatracasino reserves the right to verify user eligibility and take appropriate legal action in case of regulatory breach.

Legal Disclaimers and User Protections

• Responsible Gambling: cleopatracasino, accessible only via cleo-patra.com, promotes responsible gambling in all jurisdictions, including Australia. Users are encouraged to seek professional help if gambling causes financial or personal difficulties. For AU users, national helpline and exclusion options are available as per legal mandate.
• Consumer Rights: All AU consumers retain statutory rights under the Competition and Consumer Act 2010 (Cth) and associated legislation. This includes, but is not limited to, the right to fair treatment, timely complaint resolution, and effective recourse.
• Contact Validity: Only [email protected] and official digital contact methods on cleo-patra.com should be used for valid communications. cleopatracasino does not accept responsibility for information sent to unofficial or third-party channels.
• Privacy Compliance: All user data submitted through the contact form or other support mechanisms will be treated in accordance with the cleopatracasino privacy policy, AU privacy law (including the Privacy Act 1988 (Cth)), and EU GDPR standards.
• License Validity: All stated regulatory licenses and corporate information are publicly verifiable and current through 2025, as per regulatory authority records.